Last updated: 10/11/26

What we collect and why. When you contact us or request a quotation, we collect the information you provide, such as your name, contact details, project postcode or address, and any project notes or photos you choose to send. We use this information to respond, arrange a visit, prepare a quotation and carry out agreed work. We process it to take steps at your request before entering into a contract or to fulfil that contract. We also keep invoices and records where required to meet our legal obligations. If you don’t provide the details needed to assess your project, we may be unable to quote or carry out the work.

Who we share information with. We use SquareSpace to receive and manage enquiries. Where needed, we share relevant details with subcontractors involved in your project or authorities where legally required.

How long we keep it. We keep enquiries that don’t lead to work for 1 year. For completed jobs, we keep project and invoice records for 6 years, including where needed for tax and accounting.

Your rights. Depending on the circumstances, you can ask to access, correct, delete, restrict or receive a copy of your personal information in a portable format. You may also have the right to object to certain uses. To exercise your rights, email hi@ajpropertyworks.co.uk. You can also complain to the Information Commissioner’s Office